Refund policy

1. GENERAL INFORMATION ABOUT RETURNS AND REFUNDS 

If for any reason you are not satisfied with your order, you may exercise your right to return purchased products within 14 days from the date you received your shipment.

To return the goods you have to send us your return request at contact@bhappybrand.com within 14 days from the delivery date, while including your name and order number. We will confirm receipt of your request by email, by sending you a return’s form. You will have then to ship the items within 14 days from the date of sending you return request. You will find the detailed return process steps below. You can also visit our Returns & Refunds page to see our return process in 4 simple steps.

To be eligible for a refund:

• The products should not have been used, worn, washed or damaged. They must be in the same condition that you received it
• The products must be returned in their original packaging, complete with any accessories sent together with the item

If the item you return does not match its original condition, we reserve the right to reject the refund.

Gift cards are non-returnable.

2. RETURN INSTRUCTIONS

To process a return, please follow the following steps:

1) Send us an email at contact @bhappybrand.com within 14 days from the delivery date. Please include your name and order number.

2) We will confirm the receipt of your request by email, by sending you the return label.

3) Print the return label and stick it over the package including the item(-s) you wish to return.

4) Send the item(-s) back via any mailing service within 14 days from the date of sending your return request. You will only need to send your parcel to the collection point in your country which will be already indicated on the return label.

3. REFUND

3.1 Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If the refund is approved, it will be issued promptly to the original method of payment. The time period for refunding depends on the payment type used, but in average will be around 7-14 working days.

3.2 If the products returned are not eligible for a refund, you will be able to choose to have them returned to you at your own expense. If you refuse this delivery, we reserve the right to retain the products and the amount paid for your purchase of the products.

3.3 Please note that you will be only responsible for paying for the shipping costs for returning your item(-s) to the collection point in your country.
If you return an item that is faulty, the shipping costs will be refunded.

4. EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

5. ADDITIONAL INFORMATION

If you have any further questions about returns & exchanges, please email us at contact@bhappybrand.com. We would be happy to assist you.